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Frequently Asked Questions

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TIME & SHIPPING   

HOW IS MY ORDER PACKED? 

We are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.


CAN I EXPEDITE MY ORDER? 

If you need your order faster then our average turnaround time then please contact us or call our Customer Service team at 647-725-3433 to discuss your needs. We are usually able to accommodate special requests however expedited orders do incur an additional charge, which will be quoted by one of our representatives.

WHAT COMPANY DO YOU SHIP WITH? 

We ship within North America using primarily UPS, however from time to time we will use other couriers depending on order sizes and where it is shipping.  International shipments are accepted and will be quoted on a case by case basis.  Please contact support if you require an international quote.  Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address. 

WHAT IS YOUR AVERAGE TURNAROUND TIME?

Our average turnaround time for printed products is between 5-7 business days and 7-10 business days for facemount to acrylic and framed prints however, depending on order volume our turnaround time might be a little quicker or longer.  If you require your order by a specific date please contact us to confirm.  From mid-November to Mid-January the production times may also increase due to the holiday season.  Please note  shipping time is extra.

PRODUCT

DO YOU INCLUDE HANGING HARDWARE WITH YOUR CANVASES AND FACE MOUNT TO ACRYLIC PRINTS?

Yes, the hanging hardware included for canvases is a high-grade braided wire fastened to D-rings, ready to hang. The face mount to acrylic comes with a back frame installed for easy hanging.  Simply counter sink 1-3 screws with a large head into you wall making sure they are level. The screw head should sit about ½” out of the wall, and the back frame will then rest on the screw(s). The back frame is intended to hang flush to the wall. If you have older walls or special finishes please take this into consideration before installation. If you have any questions regarding the hanging hardware provided, please do not hesitate to contact our Customer Service department.


ARE YOUR CANVASES CONSIDERED GICLEE QUALITY?   

Yes.  Our canvases are digital prints produced on inkjet and latex printers.  We use only archival quality inks and artist grade canvases.


HOW IS THE CANVAS STRETCHED?

We use a propriety blend of canvas that is stretched over 1.5” or 0.75” kiln dried wooden stretcher bars.  All canvases come with hanging hardware and strainer supports on any canvas over 30" wide.


DO YOU OFFER FRAMES FOR YOUR CANVASES?

Yes, we offer a float frame option for our canvases. The float frame comes in five different finishes: Black, Espresso, Black with Gold, Black with Silver and white. Please select the "Frame" tab when uploading your image to see how they look.


WHAT IS THE LARGEST SIZE YOU CAN PRINT?

The size of your print is limited only by the size of your file. Our largest canvas size is 58”x100” for a single panel canvas.  The limitation on face mount to acrylic is 48”x120” and paper print is 58” x120”.  Please contact us if you are interested in custom size printing.


CAN I HANG MY CANVAS IN A BATHROOM?

Yes, just make sure the canvas is not in direct contact with water. .





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